Shipping Policy

Thank you for shopping with ZEVLYA.

Delivery Areas

We currently deliver orders across Pakistan.

Delivery Charges

A flat delivery charge of PKR 250 applies to every order.

Delivery Time

We aim to deliver orders within 3–5 business days after order confirmation. Delivery may take slightly longer during public holidays, sales, adverse weather, or other circumstances beyond our control.

Cash on Delivery

Cash on Delivery (COD) is available. Please pay the full order amount, including delivery charges, to the courier when receiving your parcel.

Order Confirmation

Please provide your correct name, phone number, and complete delivery address. ZEVLYA may contact you to confirm your order before dispatch.

Delayed or Unsuccessful Delivery

If the courier cannot contact you or the delivery address is incomplete or incorrect, the parcel may be returned to us. Please keep your phone available after placing your order.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact ZEVLYA promptly and provide your order details, clear photos, and an unboxing video so we can review the issue.

By placing an order with ZEVLYA, you agree to this shipping policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zevlya.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@zevlya.com..

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@frontline-spot-on.store.

Wipe with a soft, dry cloth. Avoid prolonged sun exposure and moisture. Store in the dust bag when not in use.